Help Desk Specialist
As an IT Help Desk Specialist with our team, you will have the opportunity to interact with people working in areas as diverse as Software Development, Data Analysis, Cartography, Marketing, Journalism, Internet Research, Technical Support, Customer Service and more, all with different needs and requirements in terms of their IT infrastructure. Our two offices in Cluj total close to 1000 employees.
The size of the company and its rate of growth provide awesome challenges with months in which you can expect up-to 50+ people being hired. The IT Help Desk team that you will be a part of has accumulated a wealth of experience that you can draw from.
What we're looking for:
- Proficiency in Windows 7 and Microsoft Office;
- Basic network and PC troubleshooting skills;
- PC imaging;
- Some scripting knowledge is considered a plus;
- Familiar with mobile device (phone/tablet) setup and use;
- Excellent social and customer service skills;
- Ability to work outside normal business hours if required.
What you'll do:
- Respond to requests for technical assistance;
- Install, update and maintain different software and hardware solutions;
- Diagnose and resolve software and hardware issues;
- Advise users on appropriate actions and re-direct problems to the appropriate resource;
- Follow standard helpdesk procedures;
- Log all helpdesk interactions;
- Administer helpdesk software.