IT Phone Associate

What we're looking for:

  • Experience administering IP phone systems & Voice mail systems;
  • Understanding of current IP based voice technology;
  • Experience with Mitel VoIP systems preferred;
  • Strong understanding of the Windows operating systems;
  • IT Support or Administration experience;
  • Good written and spoken English;
  • High attention levels and ability to complete detailed tasks;
  • Excellent interpersonal skills.

What you'll do:

  • Provide service and support to Mitel phone end users;
  • Add and remove users from the Phone systems;
  • Activate and deactivate special user features such as voicemail to email;
  • Maintain Telephony network through testing and troubleshooting;
  • Maintain and update documentation;
  • Maintain ticketing queue;
  • Interact with other technical departments to troubleshoot issues;
  • Deploy phones for new users in Cluj office;
  • Perform basic hands on phone related trouble shooting in Cluj office.

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