Junior Cloud System Administrator

As a Junior Cloud System Administrator you will be part of a global team and work with people located all over the world. You will be responsible with monitoring and resolving all Cloud Services level one support requests, including troubleshooting, installation, configuration and quality of service. You will use your skills to find solutions for complex technical issues across our Cloud environment.

You will work in an environment that offers 24x7x365 support, on-call duty and weekend shifts may be required. You will participate in the on-call rotation, if required, and if it follows the processes and procedures agreed upon within the team/department/company.

What we're looking for:

  • Experience with IIS, TSQL, Virtualized server environments and PowerShell is a big plus
  • Strong sense of customer service with good organizational skills
  • Independent problem solving and analysis skills
  • Clear, effective verbal and written communication skills
  • Shows a high degree of ownership and accountability
  • Good time management skills
  • User-centered, commitment and focus
  • Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
  • Bachelor’s Degree in Computer/Engineering Science or equivalent experience is considered a plus
  • Personal IT projects are considered a plus

What you'll do:

  • Responds to requests for technical assistance from our ticketing queue
  • Provides Application Server Setup, installation, configuration, maintenance, troubleshooting and support of Yardi and Third Party Software
  • Monitors and responds to Server Alerts
  • Provides phone based client support for connectivity and system uptime
  • Troubleshoots systems automation
  • Advises users on appropriate actions and re-directs problems to the appropriate resource
  • Writes and maintains documentation
  • Assumes ownership and accountability of assigned tasks

Behind the scenes

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