Product Development

We’re proud to be one of the few IT companies in Cluj that develops its own products. With a final goal of creating quality products and valuable experiences for our users, our software developers, system administrators, QA and UIX specialists use a wide array of hi-tech tools, including Microsoft and Oracle technologies as well as open source technologies from the Unix environment.

Challenges

Two words – Big Data. We’re always seeking new ways to design scalable database architectures that allow us to efficiently store and process our over 100 TB of data. Also, the maturity of our systems, some of which have 10+ years of existence, make development and continuous improvement quite a challenge.

Inspiration

Hitting sales, traffic and customer satisfaction targets. Delivering intuitive and valuable features, despite the complexity of our domains. Learning new things: technology, tools, design, anything that broadens our knowledge.

Annual glorious facts

1

Number of users

0

Terabytes of data

1

Web + mobile apps

1

HTTP requests per hour

Marketing

With 32 members and counting, our marketing team is the ears and the voice of our products. They make sure our customers’ requests are answered and work hard to drive brand awareness and engagement.

Challenges

Being creative enough to offer smart solutions for our clients’ needs and quick enough to keep our competitive advantage.

Inspiration

Knowing that after countless hours of going through photos of skylines and iconic buildings, a single PR story attracted 6,745 eyeballs.

Annual glorious facts

1

Traffic (visits)

1

PPC campaigns

1

Press mentions

1

Blog posts

Client Support and Consultancy

A total of 7 skilled teams – Client Services, Help Desk, Data Guardian, Technical, QA, Presales and the Consultants – offer assistance to Yardi Voyager® International clients. Offering support on correcting database issues, providing custom solutions based on client requests, testing functionalities, and preparing data for demos with prospects, our client support and consultancy teams set the high standard of service that make Yardi Voyager® a popular choice.

Inspiration

Our clients both inspire and challenge us to find the best possible solutions for their custom requirements.

Challenges

Understanding and “translating” clients’ requirements in ways that meet their expectations. Adapting our global software to different European legislations.

Annual glorious facts

1

Number of clients

1

Headcount

1

Testing plugins

1

Custom programming requests

Data Research / Market Intelligence

Our Yardi Matrix team finds and analyzes vast amounts of data used to create detailed and comprehensive property reports for our clients. These reports offer real-time market intelligence, allowing our clients to quickly identify market trends and make informed decisions.

Challenges

Discovering the US Residential & Commercial environment one market at a time. Making sense of countless documents, piercing the ownership shell, uncovering historical transactions and the latest financial deals.

Inspiration

Being Sherlock for a day – every day! Feeling like a billionaire during our phone calls to owners.

Annual glorious facts

1

Commercial space

0

Multifamily units in our database

1

Archived call sheets

1

Photos edited

Data Analysis

Working with over 25TB of real estate data that is stored in almost 50,000 tables, we gather data ranging from property taxes, owners, sales and building permits, to zoning, environmental and GIS information in order to create comprehensive property reports and maps for the PropertyShark users. The department consists of 4 teams: data, maps, data entry and neighborhood research.

Challenges

Identifying data patterns, interpreting data, putting data in context.
Finding the commonalities among 750 counties (100 mil properties, accounting for almost 80% of the US population), while maintaining the local references.

Inspiration

Our users both inspire and challenge us to find new ways to make better use of our data and address the diverse needs of all real estate professionals.

Annual glorious facts

1

Headcount

0

New properties

1

Maps

0

Title documents

Customer Support

Being all experienced property management and leasing professionals, our call center agents offer support to prospects and residents, and provide them with detailed information regarding individual properties across the US real estate market.

Challenges

We’re a 24/7 department, so our main challenge is having the energy and commitment to answer the phone with a smile, plus say and do the right thing by following client procedure on every interaction.

Inspiration

Acknowledging the fact that we answer more than 30.000 calls on a weekly basis and offer great service standards for our clients.

Annual Glorious facts

1

Client interactions

0

Calls

1

E-mails

1

Chats