Account Manager – RentCafe

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RentCafe is a full marketing and leasing software solution featuring marketing websites, as well as online leasing, rent payments, and maintenance requests. Account Managers will use their software knowledge and strong communication skills to support and troubleshoot client queries.

This role implies both on-site and remote work, so please consider that you may occasionally be called to work from the Cluj office.

What you'll do:

  • Resolve application support requests, in a dynamic and creative environment, by assisting clients with daily technical support needs related to RentCafe;
  • Act as client liaison for RentCafe issues, enhancement, and custom requests;
  • Stay informed on applications best practices;
  • Maintain client confidence and protect operations by keeping information confidential;

We also offer a competitive benefits package including:

  • Highly competitive salary;
  • Up to $2.000 educational reimbursement plan/calendar year;
  • Comprehensive private medical and life insurance plan;
  • Flexible work schedule;
  • Modern technology, work methods and tools;
  • Possibility to participate in various training programs and conferences;
  • 30 RON/day meal tickets;

What we're looking for:

  • Top university graduate with a degree in business, economics, marketing;
  • Experience with customer service or support ability is appreciated;
  • Exemplifies professionalism and commitment to client satisfaction;
  • Excellent English communication skills, written and verbal;
  • Strong communication skills;
  • Very strong problem-solving skills;
  • Ability to quickly learn new technologies and processes;
  • Excellent organizational skills;
  • Ability to work both independently and as part of a team;
  • Understanding the functionalities of the ERP systems;
  • Excel and SQL knowledge is a plus;
  • Experience with WordPress is a plus;
  • Frequent internal engagement activities, themed parties & team-buildings;
  • Discount plans for fitness centers, restaurants and various service providers;
  • Fresh fruit, snacks and coffee in the office;
  • Open air terraces, game rooms;
  • Access to company vacation condos in the U.S.