Customer Care Professional – RentCafe Connect

Come be a part of our dynamic, professional, and friendly work environment at Yardi Romania, a US-based company, a place where you will learn, be challenged, and grow! As a Customer Care Professional, you will:

  • Guide prospective tenants through the rental journey using RentCafe platform, Yardi’s apartment listing service,
  • Submit maintenance requests for residents through our RentCafe (CallCenterCafé) User Interface,
  • Assist residents with submitting their payments,
  • Address billing inquiries and utility metering.

All this while offering a superior customer service experience!

The Customer Care Professional position offers high-income opportunities, and diverse shifts to work on. The base salary and incentive for this position start at 3,100 RON in-hand per month for the first level of experience. Based on the shift worked and the monthly performance one can get up-to 5,000 in-hand per month in the first year of experience.

This role implies working from home until our Cluj office will be officially reopened.

You will be trained on how to:

  • Deliver a highly professional customer service experience
  • Maintain a high degree of professionalism, availability, dependability, and flexibility
  • Handle calls, email or chat-based customer inquiries and service requests in an efficient manner
  • Process payments and handle billing inquiries
  • Positively represent our clients’ properties to current and prospective residents

What we offer:

  • Highly competitive salary
  • Various afternoon and night shift options
  • Up to $2.000 educational reimbursement plan/calendar year
  • Modern technology, work methods and tools
  • Possibility to participate in various training programs and conferences (remote or on-site)
  • Comprehensive private medical and life insurance plan
  • 15 RON/day meal tickets
  • Discount plans for fitness centers, restaurants, and various other service providers

We are open to candidates and value people who:

  • Have good communication skills in both spoken and written English
  • Show a willingness to develop excellent interaction skills
  • Are good at prioritizing tasks in a fast-paced environment
  • Are very driven, energetic
  • Are sociable, friendly, and professional
  • Are fast learners, result-oriented and have a can-do attitude
  • Consistently work to improve customer satisfaction
  • Have the ability to multi-task

Requirements:

  • Availability to work flexible shifts, based on assigned shift (every 3 months),
    including nights and weekends
  • Secondary education (high school) is compulsory

You will also be able to use the benefits below, once we return to our office:

  • Commuting and parking benefits
  • Fresh fruits, snacks, and coffee in the office
  • Open-air terraces, game rooms
  • Access to company vacation condos in the U.S
  • Regular themed parties & team building activities

If you’re interested in finding out more about us, please go to www.yardi.com and www.rentcafe.com

Looking forward to meeting you!