Come be a part of our dynamic, professional, and friendly work environment at Yardi Romania, a US-based company, a place where you will learn, be challenged, and grow! As a Customer Care Professional, you will:

• Guide prospective tenants through the rental journey using RentCafe platform, Yardi’s apartment listing service,
• Submit maintenance requests for residents through our RentCafe (CallCenterCafé) User Interface,
• Assist residents with submitting their payments,
• Address billing inquiries and utility metering.

All this while offering a superior customer service experience!

The financial package/income (base salary plus monthly incentive amount) for this position starts at 3,100 RON in-hand per month for the first level of experience. Based on the shift worked and the monthly performance one can get up-to 5,000 in-hand per month in the first year of experience.

This role implies both on-site and remote work, so please consider that you may occasionally be called to work from the Cluj office.

• Have good communication skills in both spoken and written English
• Show a willingness to develop excellent interaction skills
• Are good at prioritizing tasks in a fast-paced environment
• Are very driven, energetic
• Are sociable, friendly, and professional
• Are fast learners, result-oriented and have a can-do attitude
• Consistently work to improve customer satisfaction
• Have the ability to multi-task

• Availability to work flexible shifts, based on assigned shift (every 4 months),
  including nights and weekends
• Secondary education (high school) with Baccalaureate Diploma is compulsory

• Deliver a highly professional customer service experience
• Maintain a high degree of professionalism, availability, dependability, and flexibility
• Handle calls, email or chat-based customer inquiries and service requests in an efficient manner
• Process payments and handle billing inquiries
• Positively represent our clients’ properties to current and prospective residents

• Highly competitive salary;
• Up to $2000 educational reimbursement plan/calendar year;
• Comprehensive private medical and life insurance plan;
• Modern technology, work methods and tools;
• Possibility to participate in various training programs and conferences;
• 30 RON/day meal tickets;

• Frequent internal engagement activities, themed parties & team-buildings.
• Discount plans for fitness centers, restaurants and various service providers.
• Fresh fruit, snacks and coffee in the office;
• Open air terraces, game rooms;
• Access to company vacation condos in the U.S.

If you’re interested in finding out more about us, please go to www.yardi.com and www.rentcafe.com

Looking forward to meeting you!