Customer Care Professional – RentCafe Connect

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Come be a part of our dynamic, professional, and friendly work environment at Yardi Romania, a US-based company, a place where you will learn, be challenged, and grow! As a Customer Care Professional, you will:

  • Guide prospective tenants through the rental journey using RentCafe platform, Yardi’s apartment listing service,
  • Submit maintenance requests for residents through our RentCafe (CallCenterCafé) User Interface,
  • Assist residents with submitting their payments,
  • Address billing inquiries and utility metering.

All this while offering a superior customer service experience!

The financial package/income (base salary plus monthly incentive amount) for this position starts at 3,100 RON in-hand per month for the first level of experience. Based on the shift worked and the monthly performance one can get up-to 5,000 in-hand per month in the first year of experience.

This role implies both on-site and remote work, so please consider that you may occasionally be called to work from the Cluj office.

We are open to candidates and value people who:

  • Have good communication skills in both spoken and written English
  • Show a willingness to develop excellent interaction skills
  • Are good at prioritizing tasks in a fast-paced environment
  • Are very driven, energetic
  • Are sociable, friendly, and professional
  • Are fast learners, result-oriented and have a can-do attitude
  • Consistently work to improve customer satisfaction
  • Have the ability to multi-task

Requirements:

  • Availability to work flexible shifts, based on assigned shift (every 3 months),
    including nights and weekends
  • Secondary education (high school) with Baccalaureate Diploma is compulsory

You will be trained on how to:

  • Deliver a highly professional customer service experience
  • Maintain a high degree of professionalism, availability, dependability, and flexibility
  • Handle calls, email or chat-based customer inquiries and service requests in an efficient manner
  • Process payments and handle billing inquiries
  • Positively represent our clients’ properties to current and prospective residents

We also offer a competitive benefits package including:

  • Highly competitive salary;
  • Up to $2000 educational reimbursement plan/calendar year;
  • Comprehensive private medical and life insurance plan;
  • Modern technology, work methods and tools;
  • Possibility to participate in various training programs and conferences;
  • 30 RON/day meal tickets;
  • Frequent internal engagement activities, themed parties & team-buildings.
  • Discount plans for fitness centers, restaurants and various service providers.
  • Fresh fruit, snacks and coffee in the office;
  • Open air terraces, game rooms;
  • Access to company vacation condos in the U.S.

If you’re interested in finding out more about us, please go to www.yardi.com and www.rentcafe.com

Looking forward to meeting you!