Customer Care Representative – Point2 Agent

Join a new Customer Service team supporting Point2 Agent. Real estate brokers use Point2 Agent to build web sites, manage all of their contacts with potential buyers and sellers, and market themselves through social media, email, and other platforms.

Most of the day will be spent helping our 11,000 subscribers. This can range from simple problems like resetting passwords to more complex issues, such as details about creating websites and using other Point2 features. We work primarily by telephone and email. We have no scripts, and all of our agents are expected to provide professional and courteous assistance using their own words and style.

This role implies working from home until our Cluj office will be officially reopened.

The working hours are 3:30 p.m to 12:00 a.m, Monday to Friday.

We are looking for candidates who:

  • Have good communication skills in spoken and written English and Spanish;
  • Are patient, friendly and courteous at all times;
  • Have a positive attitude;
  • Are customer orientated and have the desire to see things through to the end.
It is considered a plus:
  • Customer service experience;
  • Experience with the American culture or the real estate industry.

What you'll do:

  • Primary responsibility is to resolve all allocated tickets throughout the course of the day, which might be around an average of 25-30 problem tickets per day, using a combination of email and telephone calls;
  • In addition to working directly with clients to resolve their problems, all requests need to be properly recorded in our customer management tools;
  • Simpler problems may require as little as a short verbal answer, more complex issues may require multiple phone calls, investigation of a problem, and guiding the client through a solution.

We also offer a competitive benefits package including:

  • Highly competitive salary
  • Up to $2.000 educational reimbursement plan/calendar year
  • Modern technology, work methods and tools
  • Possibility to participate in various training programs and conferences (remote or on-site)
  • Comprehensive private medical and life insurance plan
  • 15 RON/day meal tickets and fresh fruits, snacks and coffee in the office
  • Discount plans for fitness centers, restaurants and various other service providers
  • Access to company vacation condos in the U.S

You will also be able to use the benefits below, once we return to our office: 

  • Commuting and parking benefits; 
  • Fresh fruit, snacks and coffee in the office; 
  • Open air terraces, game rooms; 
  • Regular themed parties & team building activities.