ERP Client Success Specialist

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Are you a highly skilled and customer-focused individual with a passion for technology and a knack for building strong client relationships? If so, we have an exciting opportunity for you!

We are currently seeking a talented ERP Client Success Specialist to join our dynamic and growing team.

We specialize in delivering innovative software solutions and services that empower our clients to streamline their operations, enhance efficiency, and drive growth. As an ERP Client Success Specialist, you will play a crucial role in ensuring our European clients’ success by providing exceptional support and guidance throughout their journey.

This role will give you the opportunity to improve your existing knowledge, but also to diversify it, since we cover multiple areas, such as: implementations, system configuration, trainings, client meetings, accounting support, testing and even SQL debugging.

The role includes a flexible approach that combines working in an office environment and working from home.

What we're looking for:

  • Bachelor’s degree in Computer Science, Economic Engineering, or related discipline is required;
  • Knowledge of general principles of accounting;
  • Fluency in English;
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients at all levels;
  • Problem-solving and analytical abilities to identify and address client needs effectively;
  • Self-motivated and results-oriented mindset, with the ability to work independently and as part of a team;
  • Ability to prioritize tasks and manage multiple requests simultaneously.

What you'll do:

  • Understand clients’ requirements and align our products and services to meet their needs;
  • Proactively monitor and manage client accounts, ensuring customer satisfaction and timely resolution of any issues;
  • Collaborate closely with internal teams, such as Technical, QA , Cloud etc.
  • Act as a technical resource for clients, offering guidance, troubleshooting assistance, and training on our products and solutions.

We also offer a competitive benefits package including:

  • Highly competitive salary;
  • Up to $2.000 educational reimbursement plan/calendar year;
  • Comprehensive private medical and life insurance plan;
  • Flexible work schedule;
  • Modern technology, work methods and tools;
  • Possibility to participate in various training programs and conferences;
  • 30 RON/day meal tickets;
  • Frequent internal engagement activities, themed parties & team-buildings;
  • Discount plans for fitness centers, restaurants and various service providers;
  • Fresh fruit, snacks and coffee in the office;
  • Open air terraces, game rooms.