Quality Assurance Analyst – Resident Screening

As a member of the Yardi Resident Screening operations team, this position is responsible for conducting audits of internal Operations processes and reporting results to further improve the quality of services provided to our clients. Much of the Quality Assurance Analyst’s time will be spent monitoring and scoring calls/transactions, creating and analyzing metrics for performance management, recommending solutions, communicating effectively, cooperatively and persuasively, as well as developing, evaluating and motivating team members.

What we're looking for:

  • 2+ years of professional experience on a similar position or in a Call Center environment;
  • Proficiency in Microsoft Office Suite;
  • Excellent command of written and spoken English;
  • Excellent written, verbal, analytical and communication skills;
  • Experience with call center quality programs, processes, and metrics;
  • Proficient with analytical tools, knowledge of data analysis methodology, use of presentation software;
  • High level organizational and time management skills with a keen attention to detail;
  • Ability to nurture a cooperative, team-oriented environment;
  • Ability to treat all employees and clients with respect and professionalism;
  • Ability to prioritize and execute tasks within a fast-paced environment;
  • Proven ability to meet deadlines while remaining consistent and accurate;
  • Determination and self-motivation;
  • Exceptional problem-solving and investigative skills;
  • Ability to work in a virtual team environment;

What you'll do:

  • Monitor and score calls/transactions in a timely manner resulting in meeting provided deadlines;
  • Audit the creation of new client accounts and report findings back to appropriate teams;
  • Identify and analyze trends and recommend solutions;
  • Create, analyze, and present reports;
  • Communicate effectively, cooperatively and persuasively;
  • Nurture a cooperative, team-oriented environment;
  • Treat all employees and clients with respect and professionalism;
  • Prioritize and execute tasks within a fast-paced environment;
  • Escalate quality issues to Manager/Team Leader, when applicable;

The following shift is currently available:

  • Monday to Friday, from 10:00 a.m. to 6:30 p.m.

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