Consumer Relations Representative

If you're a detail-oriented communicator who enjoys helping others and thrives in a supportive client-facing environment, this is a great opportunity for you.

Location

Cluj-Napoca

Work Mode

Hybrid

Schedule

Afternoon / Night

Career Level

Entry

Who We Are

We are a software development company where people, passion, and technology come together to shape the future of real estate through our own innovative products.

Since opening our doors in 2010, our Cluj-Napoca office has grown into the second-largest Yardi location worldwide. As part of Yardi Systems, Inc., a global leader in real estate software, founded in 1984, we're connected to a network of over 45 offices and 10,000+ colleagues across the globe.

Our success is driven by a diverse team of more than 1,400 professionals, including software developers, marketers, consultants, data researchers, customer service specialists, and many more. Think you'd be a great fit? Join #TeamYardi.

 

Your Impact

Enthusiastic, problem-solver, friendly and professional? We’re looking for dedicated Consumer Relations Representatives to be part of our Resident Screening team. Since 2010, our department has been focused on providing our clients with complex background check data regarding potential residents, thus ensuring our clients get the right people in the right properties.

Let’s talk income. The average net income (base salary plus incentive) for this role starts at 3.000 RON and can go up to 5.000 RON, based on your level of experience and the complexity of the calls that you will handle.

Our business operations currently offer the following shifts:

03:30 pm – 12:00 am, Monday – Friday  

05:30 pm – 02:00 am, Monday – Friday

06:30 pm – 03:00 am, Monday – Friday

This hybrid role requires working from the office at least once a week, so please take into account that you should be based in or near Cluj-Napoca. 

Please submit your application in English.

What You'll Bring Along

  • Excellent written and verbal communication skills in English;
  • Professional phone skills;
  • High attention to detail, patience and strong organizational skills;
  • Proficiency in Microsoft Office and Outlook;
  • Ability to navigate multiple screens to find the desired information;
  • Availability to work afternoon/night shifts;
  • Secondary education (high school) with Baccalaureate Diploma.
It is considered a plus:
  • Customer service experience;
  • Experience with American culture.

What You'll Do

  • Deliver a highly professional customer service experience;
  • Maintain a high degree of professionalism, availability, dependability, and flexibility;
  • Handle calls (~60/day) and online requests in an efficient manner;
  • Guide consumers through the resident screening dispute process, beginning with verifying the caller’s identity, then explaining the necessary steps in order to resolve their disputes;
  • Provide detailed recount of consumer communications and follow up of all inquiries via Yardi’s CRM system;
  • Understand and comply with the company’s resident screening practices, safeguards, policies and legal compliance regulations;
  • Escalate unresolved concerns to the Dispute Processing Team and Management.

Your Benefits with us

Hybrid Work Environment

A flexible hybrid work setup that blends the best of remote and office life.

Working Location Flexibility

Up to 20 days of EU remote work per year, subject to current policy.

Educational Reimbursement

Up to $2000 per year to invest in learning and professional growth.

Life & Travel Insurance

Life Insurance for you & Global Travel Insurance for you and your family.

Annual Salary Review

To keep your salary in line with your performance and industry changes.

Meal Tickets

40 RON/working day meal tickets (taxable by current legislation).

Engaging Activities

Engaging office events, themed parties, and team buildings.

A Great Office Space

@ The Office in Cluj-Napoca, with an open-air terrace and game rooms to unwind.

Competitive Salary

A motivating salary that reflects your skills and experience.

Profit Sharing

The possibility of a yearly bonus through our profit-sharing program.

Up to 26 Vacation Days

For you to focus on yourself and recharge your energy.

Private Medical Insurance

Comprehensive medical insurance (dental, physio, psychotherapy & more) for you and your dependents.

Work/Life Stipend Bonus

Currently granting a monthly stipend to support the activities you love.

Corporate Discounts

Discounts at gyms, restaurants, and other service providers.

Equipment

Work-ready equipment for both home and office setups.

Fruits, Snacks and Coffee

Fresh fruit, snacks, and specialty coffee available daily at the office.

See what our colleagues from the Customer Support Department have said about working at Yardi.

Over the past seven years, Yardi has shown me what true employee appreciation looks like.

It’s a company that values its people, recognizes hard work, and creates an environment where growth and support go hand in hand. From professional development to meaningful recognition, Yardi has consistently proven how rewarding a workplace can be. I’m proud to be part of a team that leads with integrity and care.

Sorin P.

Senior Team Leader, joined Yardi in 2017

In a world that’s currently driven by constant development and innovation, human connection still remains the most important element in a job like mine.

This role introduced me into the corporate world in a very friendly and inviting manner. From being able to receive top notch mentoring during my training sessions, to being able to closely and comfortably work and interact with my peers and managers in order to deliver my very best. This role triggers the right part of my brain, which is to effectively come up with solutions to one’s concerns. You might think ‘that sure seems like a whole lot of work’, but I can guarantee that the compensation tops it tenfold, and you’re quite literally never alone during your most challenging moments! I was hoping to find a job that’s well structured, motivating, rewarding and respectful of my free time and I can comfortably say that I was able to find just that, if not more!

Dee P.

Customer Service Representative, joined Yardi in 2021

I've been at Yardi for over 3 years now and I am really enjoying my time with them.

The workflow is straightforward, and the job itself is really rewarding if you like helping people out, as the large majority of the clients you'll talk to are really kind. A huge plus for me is the mix between working remote and from the office, because sometimes you just want to stay at home, but at other times you want to be in the workplace to socialize too. You get the best of both worlds. It's also genuinely nice that the people you work alongside with are there for you when you're in a pinch and the team leaders and other higher-ups are helpful in improving you to have an easier time working.

Szabolcs M. S.

Customer Service Representative, joined Yardi in 2022

It's not often someone can say that they enjoy going to work every day.

Yardi daily emits a warm, friendly, and inviting environment that certainly doesn’t go unnoticed. The positive vibe fuels a high work rate and encourages a feeling of mutual respect. I'm grateful to work alongside great colleagues who share the same drive and motivation as I do, to only offer the very best and to learn more every day. I’m very thankful for my journey so far with Yardi!

Andrew W.

Senior Quality Assurance Analyst, joined Yardi in 2014

When I think about my job, these are some of the things that make me say "This was a great choice!".

One is the flexibility regarding working hours. It is reassuring that you can find a schedule that fits your current lifestyle and needs. You also get proper and thorough training. It does not feel rushed, so you can start working with confidence and clarity on your role. What I appreciate the most is the communication and support system. It's well thought-out. You get feedback consistently and someone is always there to assist if you have a question. I never had an issue or concern that was left unaddressed. This has been my experience so far, and it truly feels like the employees are treated with care and respect.

Ruxandra M.

Customer Service Representative, joined Yardi in 2024

GET TO KNOW OUR TEAM

3 Facts You Should Know About Our Customer Support Department

Fact #1: Our team has around 200 colleagues who are part of the RentCafe Connect and Resident Screening teams, and more than half of them have been with us for over 6 years.

Fact #2: We provide daily phone and online support (via email or chat), responding promptly to questions and finding quick solutions for every situation.

Fact #3: Every new colleague goes through a well-structured onboarding program that helps them learn everything they need and integrate quickly into the team.

Find out more about Yardi Romania and see if it's the right place for you.