areas you can work in
Customer Support
We provide phone, email, and chat support for U.S. real estate clients, assisting with property information, resident services, portals, rent payments, utility billing and more.
200+
specialists across
multiple teams
40-70
customer
interactions daily
6+
years average
tenure at Yardi
3-4
weeks onboarding
program
How Customer Support works at Yardi Romania
We assist residents, prospective renters, vendors, real estate professionals, and Yardi clients across the U.S. by phone, email, or chat, supporting various Yardi products.
We are organized into specialized teams, each supporting a different Yardi product or service and working in shifts aligned with the US market. Depending on the product, we help users find property information, access online portals, manage rent and utility payments, and resolve product-related questions.
New team members receive structured onboarding and ongoing support to build the knowledge and confidence needed in their role.
PEOPLE & MOMENTS
A glimpse beyond the day-to-day
Our teams
RentCafe Connect Team
We respond to inquiries and calls from residents, prospective renters, real estate professionals, and clients, helping them navigate the platforms, resolve issues, and access the information or services they need.
RentCafe is a digital platform that helps property managers advertise rental homes, manage leasing and payments, and communicate with residents.
Consumer Relations Team
We provide clients with comprehensive background screening information on prospective residents, helping property owners make informed leasing decisions and find the right tenants for their properties.
Discover what it’s like to work in Customer
Support at Yardi
Ruxandra M.
What I appreciate the most is the communication and support system. It's well thought-out. You get feedback consistently and someone is always there to assist if you have a question. I never had an issue or concern that was left unaddressed.
Customer Service Representative
Joined Yardi in 2024
Andrew W.
It's not often someone can say that they enjoy going to work every day. I'm grateful to work alongside great colleagues who share the same drive and motivation as I do, to only offer the very best and to learn more every day.
Senior Quality Assurance Analyst
Joined Yardi in 2014
Szabolcs M. S.
A huge plus for me is the mix between working remote and from the office, because sometimes you just want to stay at home, but at other times you want to be in the workplace to socialize too. You get the best of both worlds.
Senior Customer Service Representative
Joined Yardi in 2022
Dee P.
This role triggers the right part of my brain, which is to effectively come up with solutions to one’s concerns. You might think ‘that sure seems like a whole lot of work’, but I can guarantee that the compensation tops it tenfold, and you’re literally never alone during your most challenging moments!
Customer Service Representative
Joined Yardi in 2021
Sorin P.
Yardi is a company that values its people, recognizes hard work, and creates an environment where growth and support go hand in hand. I’m proud to be part of a team that leads with integrity and care.
Senior Team Leader
Joined Yardi in 2017
Life beyond work
Moments that bring
us together
Life at Yardi Romania goes beyond the day-to-day work. From annual parties and team buildings to workshops, talks, and learning events, we create opportunities for people to connect, share ideas, and be part of the community.
Find your next role in Customer SupportÂ
Discover open roles across our teams and see where your skills, interests, and experience could take you next.
We’re not currently hiring in this area, but there are opportunities across other Yardi Romania teams. Explore all open roles to see where else your skills and experience could fit.